Last Updated: August 19, 2026
Shenzhen Santachi Video Technology Co., Ltd. ("Santachi", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.santachi.com.cn/en (the "Website"), submit an inquiry, or otherwise contact us through the Website.
This Privacy Policy applies only to the Website and the related online services covered by this Policy. It does not apply to third-party websites, platforms, products, or services that may be linked from the Website.
1. Personal Information We Collect
The personal information we collect depends on how you interact with the Website.
1.1 Information You Provide to Us
When you submit a contact form, request product information, or otherwise contact us, you may provide information including:
- your name;
- company or organization name;
- job title or business role;
- work email address;
- telephone number;
- country or region;
- product interests, project requirements, or inquiry details;
- the content of your communications with us; and
- any other information you choose to provide.
Please provide only the personal information necessary for your inquiry. If you provide personal information relating to another person, you should ensure that you are authorized to do so.
1.2 Information Collected Automatically
When you access the Website, the following technical information is collected automatically:
- Internet Protocol address;
- browser and device type; and
- date and time of access.
Some of this information may not identify you directly. However, it may constitute personal information or personal data under applicable law when combined with other information.
1.3 Cookies and Similar Technologies
We use cookies and similar technologies where necessary to enable Website functionality, maintain security, and remember cookie preferences.
Where optional cookies or similar technologies are used, we will provide relevant information and consent choices as required by applicable law.
For more information, please review our Cookie Management Policy.
2. How We Use Personal Information
We may use personal information for the following purposes:
- to receive, review, and respond to your inquiries;
- to provide information about our products, solutions, services, and business capabilities;
- to understand your project requirements and recommend relevant products or solutions;
- to arrange business communications, demonstrations, meetings, or follow-up activities;
- to maintain and improve the Website, its content, performance, and usability;
- to monitor Website security, identify technical issues, and prevent fraud or misuse;
- to maintain business and communication records;
- to conduct one-to-one business follow-up relating to your inquiry;
- to manage our customer and business relationships;
- to comply with legal obligations and respond to lawful requests; and
- to establish, exercise, or defend legal claims.
We will not use personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.
3. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
- Consent: You have given us consent to process personal information for a specified purpose.
- Contractual Necessity: Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you or your organization.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as responding to business inquiries, developing customer and partner relationships, improving the Website, maintaining security, and protecting our legal rights, provided that these interests are not overridden by your rights and interests.
- Legal Obligation: Processing is necessary for us to comply with applicable laws, regulations, court orders, or lawful government requests.
- Other Legal Grounds: We may process personal information on another basis permitted by applicable law.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
Before submitting the Website contact form, you are required to confirm that you have read and agreed to this Privacy Policy. You may choose not to provide personal information, but we may then be unable to receive or respond to your inquiry through the form.
4. How We Share Personal Information
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
4.1 Authorized Personnel
Personal information may be accessed by authorized Santachi personnel with a legitimate business need, including personnel responsible for overseas sales, marketing, technical solutions, Website or information technology administration, management, and after-sales support.
We do not transfer Website inquiries to external distributors, system integrators, or other business partners.
4.2 Legal and Regulatory Authorities
We may disclose personal information where we reasonably believe disclosure is necessary to:
- comply with applicable law, regulation, legal process, or lawful government request;
- protect the rights, property, security, or safety of Santachi, Website users, or others;
- investigate suspected fraud, security incidents, or unlawful activity; or
- establish, exercise, or defend legal claims.
4.3 Business Transactions
Personal information may be disclosed as part of a merger, acquisition, restructuring, financing, asset transfer, or similar business transaction, subject to appropriate confidentiality and legal requirements.
We do not sell or rent personal information.
5. Data Storage and International Transfers
Santachi is based in the People's Republic of China. Personal information submitted through the Website is stored in Mainland China, including in our Website server or database, corporate email systems, and customer relationship management system.
If you access the Website or contact us from another country or region, your personal information will therefore be transferred to and processed in Mainland China.
The privacy and data protection laws of Mainland China may differ from those of your country or region. Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders, which may include consent, contractual protections, security measures, regulatory procedures, or other legally recognized transfer mechanisms.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures include HTTPS encryption during transmission, account and permission controls, access limited to authorized personnel, server and network security protections, data backups, and operation or access logs.
No method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we will continue to review and improve our safeguards where appropriate.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business relationships and records, complying with legal obligations, resolving disputes, and enforcing agreements.
When determining an appropriate retention period, we may consider:
- the nature and sensitivity of the personal information;
- the purpose for which it was collected;
- the duration of the relevant business relationship or inquiry;
- legal, regulatory, contractual, and accounting requirements;
- the risk of harm from unauthorized use or disclosure; and
- whether the purpose can be achieved through anonymized or aggregated information.
We periodically review whether personal information remains necessary. When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our internal procedures.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of certain processing activities;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- request a portable copy of certain information;
- lodge a complaint with an appropriate data protection authority.
These rights may be subject to legal conditions, limitations, and exceptions. We may need to verify your identity before responding to a request. Where a request concerns information submitted on behalf of an organization, we may also need to confirm your authority. Requests may require coordination with our technical personnel to locate and process relevant records in our systems.
To exercise a privacy right, please contact us using the details in Section 14.
9. Business Follow-Up Communications
We may use your business contact information for one-to-one communications relating to your inquiry, including providing relevant product or solution information and arranging appropriate follow-up activities.
We do not currently operate email subscription or automated email marketing programs through the Website. If you no longer wish to receive business follow-up communications relating to an inquiry, you may notify the relevant Santachi representative or contact us using the details in Section 14.
10. Third-Party Websites and Services
The Website may contain links to websites, platforms, or services operated by third parties. Third parties may have their own privacy policies and practices, and we are not responsible for their handling of personal information.
We encourage you to review the privacy notices of third-party services before providing personal information to them.
If third-party content, maps, videos, analytics tools, social media functions, or other integrations are introduced on the Website, information about their use will be provided where required, including through relevant privacy or cookie notices.
11. Children's Privacy
The Website is intended for business and professional audiences and is not directed to children.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will review the matter and take appropriate action.
12. Regional Privacy Requirements
Additional rights or disclosures may apply depending on the country or region in which you are located. Where local law provides greater protection than this Privacy Policy, we will process personal information in accordance with the applicable legal requirements.
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be limited or waived.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, business activities, data practices, technologies, or legal requirements.
The latest revision date will be displayed at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
14. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact:
Shenzhen Santachi Video Technology Co., Ltd.
Email: sales@santachi.com.cn
Address: Room 101-5, Building J, Shengli Industrial Park, No. 306 Xuegang Road, Qinghu Community, Longhua Street, Shenzhen, Guangdong, China
Website: https://www.santachi.com.cn/en
